We aggregate the best service executives across our areas of operation, certify their skill sets, conduct a background check and train them on soft skills before connecting them to customers on need basis. We have enough and more executives spread throughout the cities we operate in who can be made available to the customer at the time the job has been requested for.
Yes, we, and our service partners are 100% accountable for the job undertaken. However, in case of anything going wrong, we are committed to either re-do it or refund your money.
We strongly recommend YES, as our experience tells us that executive's on-site queries / clarifications are best handled if the you are around.
We can arrange for replacement at a time convenient to you or accept a job cancellation from your end with full refund of booking amount, in case you have pre paid for the service.
Normally, it doesn't happen as the service partners do have back-to-back jobs. However, the partners have been trained to inform in advance in case they anticipate that the job would take longer than expected once they reach the site. Half an hour, more or less, than the estimated time is a given and there's no price alteration that comes in within that margin of error. At the end of day, we leave it to your fair judgement to decide.